Booking terms

Who you are booking with

You are booking with MEMORA DIY RING STUDIO, the trading name of MEMORA COLLECTIVE (SSM registration number 202603183632 (003869458-U)).

Our address is 17-01, Jalan Austin Heights 7/7, Taman Mount Austin, 81100 Johor Bahru, Johor.

You can reach us on WhatsApp at 016-867 3498 or by e-mail at hi@madeinmemora.com.

What you are booking

You are booking the MEMORA DIY RING EXPERIENCE, a guided two-hour session where you make your own ring. Sessions start at 11:00 AM, 1:30 PM and 4:00 PM.

Standard online bookings are for one or two guests. For larger groups or private sessions, please contact us on WhatsApp.

Every guest gets a 9999 pure silver ring, 3 mm as standard, full guided instruction, and a letter to your future self to open one year later. Each booking includes one Instax photo. You can normally take your finished ring home the same day.

Guests under 12 must be accompanied by an adult.

Prices and payment

The price is RM199 for one guest and RM349 for two guests.

A 4 mm band instead of 3 mm costs an extra RM50 per ring.

You pay a RM50 deposit online when you book. You pay the balance at the studio on the day.

Online payments are processed through HitPay. Available payment methods and any applicable charges will be clearly shown before you confirm your payment.

Your booking is confirmed once the deposit has been received.

Promotions

From time to time MEMORA offers promo codes for particular campaigns, a discount for sharing your visit on social media, and a reward for referring a friend.

Promo codes are entered on the booking form. A valid code lowers the price of your booking, and the booking form shows the discounted price before you pay. The RM50 deposit stays the same; the discount comes off the balance you pay at the studio. Only one code can be used per booking. Each code has its own expiry date, only applies to sessions on or before that date, and may be limited to a number of uses; once it has expired or run out, it can no longer be used. A promo code cannot be combined with any other promotion.

The social-media discount and the referral reward are handled in the studio, on the day of your visit, not by the website.

For the social-media discount:

• Your account needs to be public, so we can see the post.
• Post on the day of your visit.
• Tag @madein.memora.
• One promotion at a time — this cannot be combined with another offer.
• MEMORA has the final say on whether a post qualifies.

Promotions cannot be exchanged for cash.

Some campaigns (for example the Soft Opening Promo codes) have their own conditions, which we tell you before you take part.

The booking form has an optional field for the phone number of whoever referred you. We use it only to record who referred you and, where a referral reward applies, to give that person their reward, and we do not contact them because of it. Rewards are paid out by the studio by hand; nothing is credited to an account on this website. If you book with a promo code, such as the Soft Opening Promo, you can still tell us who referred you, but referral rewards do not apply: you get no referral discount and your referrer gets no referral reward for that booking.

Changing or cancelling your booking

1. The RM50 deposit is non-refundable. If you cannot attend, you may reschedule under the next rule.
2. You can reschedule once per booking, free of charge, if you ask at least 24 hours before your session. Your new slot depends on availability. If you ask less than 24 hours before your session, MEMORA decides whether to allow it. A booking that has already been rescheduled cannot be rescheduled again unless MEMORA agrees. The deposit stays non-refundable and moves to the new booking.
3. To change a booking from two guests to one, tell us at least 24 hours before your session. Later changes may be charged as originally booked, at MEMORA’s discretion. To add guests, contact us first; it depends on capacity.
4. If you do not show up, you lose your deposit. Rebooking needs a new deposit.
5. Please arrive 5 minutes before your session. If you arrive late, your session may be shorter. Your session does not run past its original end time. If you arrive more than 30 minutes late, MEMORA decides, based on that day’s bookings, whether your session can still run or has to be rescheduled. If your lateness means the session cannot happen, your deposit is not refunded.
6. If MEMORA cannot open for your session — an emergency, staff illness, or anything unforeseen — you choose between a free reschedule and a full refund of everything you paid. We will contact you as soon as reasonably possible.

On the day

Please arrive on time. Our team guides you through the session.

Follow the team’s safety instructions and use the tools as shown.

Guests under 12 need an adult with them.

Your handmade ring

Your ring is handmade by you, with guidance from our team. Because every ring is handmade, small differences in shape, texture, finish and markings are normal and part of the DIY experience; they are not defects. If you believe there is a problem caused by the materials we supplied or by our service, please contact us and we will review it with you. Nothing in these terms limits any rights you have under Malaysian consumer law.

Photos and video

We may ask to take photos or video during your session to capture your MEMORA experience. We only post identifiable photos or video of you on MEMORA’s social media if you have agreed.

Your Instax photo is part of your package and is yours to keep. It is separate from any consent for MEMORA to use your image for marketing.

Booking a session does not mean you agree to this. We ask separately: there is a tick box on the booking form, left unticked unless you tick it, and we will ask again on the day.

You can decline at any time, and declining is free and easy: tell our team on the day, or message us on WhatsApp at 016-867 3498 beforehand. If you decline, nothing showing you is posted.

If something showing you is already posted, tell us and we will take reasonable steps to remove it from accounts we control.

If a guest is under 18, a parent or guardian must give consent before we post anything showing that guest.

If something goes wrong

If anything goes wrong with your booking or your session, message us on WhatsApp at 016-867 3498 or e-mail hi@madeinmemora.com. We try to sort problems out directly with you. Nothing in these terms excludes or limits any rights or remedies you have under Malaysian law.

How we handle your details

What we do with the details you give us, who else sees them, and the choices you have are set out in our privacy notice.

Governing law

These terms are governed by the laws of Malaysia, and the Malaysian courts have jurisdiction over any dispute arising from them.

Changes to these terms

These terms may change from time to time. The version published when you make your booking is the one that applies to that booking. This version applies from 27 September 2026.